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Spring bank holiday opening hours

28 April 2025 - local
As we approach the bank holiday, we’re sharing details of our opening times over the long weekend.

Our Customer Contact Centre will be closed on Monday 26 May 2025. We’ll be open as normal on Tuesday 27 May from 8.30am.

Remember, we may be busier than usual on Tuesday 27 May, when we reopen at 8.30am. If your call or message is not an emergency, we recommend you contact us later in the week when we may not be as busy.
Staff member answering the phone

Emergency repairs 

Over the bank holiday we’ll only be responding to emergency repairs. If you need an emergency repair outside of office hours (after 5.30pm on Friday 23 May 2025), please call us on 0800 316 9880. If it’s over the bank holiday weekend, don’t worry, you’ll get through to a colleague from our out-of-hours team. 

If you smell gas 

If you smell gas in your home, call the National Gas Emergency Service on 0800 111 999. 

Our online customer portal My Account 

You can check your account or make a payment by visiting my.a2dominion.co.uk to do this easily whenever you want, from wherever you are. 

We also have a range of useful information in our dedicated customer help articles on our website. 

How to contact us during working hours 

  • Calling us on 0800 432 0077 

What if I need to report Anti-Social Behaviour (ASB)? 

The easiest way to report ASB during the bank holiday weekend is by logging into your My Account online portal and raising the issue online. If you have a serious ASB issue that involves illegal activity, such as drug abuse, trespassing, violence, or vandalism, please report it to the police by calling 999.