Developed in consultation with our customers, colleagues and stakeholders, we have identified four priority areas:
Homes and neighbourhoods that are safe, high quality and sustainable
Customer care: responding and resolving with respect
Developing new homes to meet customers' needs
A strong, sustainable and effective organisation
You can read our corporate strategy in full.
Our vision, values and strategy
Our vision is to provide homes that our customers love to live in. The values which underpin everything we do are:
Caring by nature: we put people at the heart of everything we do.
Working better together: we collaborate and create opportunities to innovate and improve.
Thinking for the future: we understand and anticipate long term needs and expectations. We take care to manage the lasting impact we have on everything around us.
