Live chat is currently closed

Our Live chat isn’t available right now, but we’re still here to help. Give us a call on 0800 432 0077. If it's urgent and you prefer to contact us online, use My Account or our contact us form. You can also find lots of useful information about our services on our Help hub.

Help hub

Your hub for information, answers to your questions, policies, and the latest news.

Looking for a property? Use our Rent and Buy sections to find somewhere to live

I’m looking for information on…

Repairs and maintenance

Complaints

Buying, selling or moving

Rent and service charge

Building, fire and home safety

Anti-social behaviour

Help articles

How can I set up a Direct Debit to pay my rent or service charge? How can I move to a new home? How do I make a complaint? How do I report a repair? How do I sell my shared ownership home?

View all help articles

Our policies

Building Safety Policy

Mutual Exchange Policy

Making Changes to your Home Policy

View all documents

Need more help?

Our Customer Contact Centre is available Monday to Friday, from 8:30am to 5:30pm.

Contact us online

Speak to a member of our Customer Contact Centre on 0800 432 0077.