Get involved and
have your say

As part of our commitment to get more of you involved in shaping and improving our services, we’re recruiting for a customer-led panel. This is your chance to have a direct say in the way decisions are made and how services are delivered.

Apply now

What will panel members do?

Make recommendations for improvement in areas we need to do better and work with other customers to share ideas and experiences.

Make sure our plans for services and business improvements match what customers need and want.

Review customer feedback from lots of different places, like surveys and complaints, service improvement groups, and customer scrutiny. And ensure it is considered at all stages of service delivery.
Giving honest opinions and work with our colleagues to make services better and improve customer experience.

Oversee other customer groups to provide feedback and support.

Review our performance to make sure we deliver on what we promised to customers.

To make applying for the roles easy, we’ve created a dedicated online application form
If you’d like to have an informal chat regarding this opportunity, or would like us to send an application form in the post , then please get in touch with Emma Siriwardena, A2Dominion’s Insights and Engagement Manager on 020 8825 2181 or email: getinvolved@a2dominion.co.uk 
- Applications are open from now until 5pm on Friday 2 May
- Informal interviews are expected to take place week commencing 12 and 19 May with appointments announced week commencing 19 May. Interviews will be held online or in person in Ealing.
You’ll be expected to attend 6-8 meetings a year, in person or online and commit additional time for training and development as needed.  
The first panel meeting will be in person in Ealing, West London so you can meet each other and our Customer Engagement Team, including our CEO Ian Wardle.
Members will hold a term for 2 years. This is subject to an annual review with an option to extend for a further 2 years.
This is a great opportunity to make a positive impact, share ideas and experiences and meet other residents and A2Dominion staff.
It will give you access to training and help develop skills that can aid personal and professional development.
You will also receive shopping vouchers in recognition for your time and contributions and expenses will be reimbursed.
You don’t need professional qualifications or experience to join us. You simply need to be an A2Dominion customer. Our customer involvement opportunities are open to all.

Our customer shares his experience

Hear from David Kingsley, who has been on our Communications and Digital Panel, which is part of our Customer Engagement Programme, for over a year.

Other opportunities to get involved

We have lots of other opportunities for you to get involved and share your feedback through our wider Customer Engagement Programme.

This could involve, for example, providing feedback on specific topics, reviewing our services and assessing our performance.

You don’t need any previous experience to get involved, just a desire to improve our services and make a difference. It is also a great way to meet new people, gain valuable experience, and boost your work-related skills.

If you would like to be kept up to date about all our future engagement activities, please complete the short online registration form

or you can call us on 0800 432 0077 and a member of our team will take your details over the phone.

You can also read our Customer Involvement and Engagement Policy which sets out the opportunities we provide for customers to give feedback and how we will communicate the improvements we’ve made.

There’s a range of ways to get involved. We’ll match you with opportunities that suit your interests, skills and the time you have available.
The roles we have include:
- Taking part in surveys
- Providing feedback on a specific topic or service
- Inspecting our annual self-assessment of our performance against standards set by our regulator
- Reviewing our policies
- Carrying out quality assurance checks on our work.
This is a great opportunity for you to make a positive difference to your community and all customers. We’ll cover all reasonable expenses, and our Customer Engagement Team will support you every step of the way.
We’ll also provide opportunities for you to access relevant training, attend conferences and networking opportunities.
You don’t need any previous experience to join us. You simply need to be an A2Dominion customer. Our customer involvement opportunities are open to all.

Get involved and have your say

What will panel members do?

Our customer shares his experience

Other opportunities to get involved

Get involved and
have your say