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Get involved and
have your say

We’re looking for customers to get involved with shaping and improving the services we deliver.
Apply now

As part of our Customer Engagement Programme, we’re asking residents to sign-up to take part in a range of activities. This could involve things such as providing feedback on specific topics, reviewing our services and assessing our performance. You don’t need any previous experience to get involved, just a desire to improve our services and make a difference. Getting involved is also a great way to meet new people, gain valuable experience, and boost your work-related skills. 

Resident panel

We’ve set up an ‘All Residents Panel’, which is a group of nine residents working closely with us to help shape the services you receive.

The panel is here to make sure your views are heard, understood, and acted on. They’re leading scrutiny projects and Service Improvement Groups in key areas like repairs and communication. Their work helps us understand what’s working well, what isn’t, and where we need to make changes.

This is part of our wider commitment to focus on what really matters to you and to keep improving your experience with us.

Woman talking

What types of roles are on offer?

There’s a range of ways to get involved. We’ll match you with opportunities that suit your interests, skills and the time you have available. The roles we have include:

  • Taking part in surveys

  • Providing feedback on a specific topic or service

  • Inspecting our annual self-assessment of our performance against standards set by our regulator

  • Reviewing our policies

  • Carrying out quality assurance checks on our work

What are the benefits?

  • Opportunity to make a positive difference in your community

  • Receive support from the Customer Engagement Team and colleagues

  • Access training, conferences, and networking opportunities

  • The roles are open to all A2Dominion customers—no qualifications needed

two colleagues laughing

Our customer shares his experience

Hear from David Kingsley, who has been on our Communications and Digital Panel, which is part of our Customer Engagement Programme, for over a year.

Sign up today

If you would like to be kept up to date about all our future engagement activities, please complete the short online registration form

or you can call us on 0800 432 0077 and a member of our team will take your details over the phone. 

You can also read our Customer Involvement and Engagement Policy which sets out the opportunities we provide for customers to give feedback and how we will communicate the improvements we’ve made. 

Customer and staff member talking