Through Tenant Satisfaction Measures (TSMs) we regularly monitor key areas such as repairs, safety, and complaints through Tenant Satisfaction Measures.
Introduced by the Regulator of Social Housing, these set the standards for social housing providers across England.
Your feedback helps us improve our services and make meaningful changes for our residents.
We aim to provide good-quality services for our all customers, however, we know that sometimes things can go wrong. When this happens, we’ll always do our best to put it right.
Having listened to your feedback, we’re working to improve how quickly we respond to your complaints and to communicate with you more effectively.
Find out more about our complaints performance in our quarterly reports.
At A2Dominion, we believe your voice matters. There are plenty of ways you can get involved to help shape the services we offer, from joining feedback groups to participating in surveys. Your input directly influences how we improve and evolve as an organisation.
