Your views help shape how we design, deliver and improve our services. We listen to feedback from a wide range of customers so we can understand what matters most to you. This helps us make clear, fair decisions about service standards, performance and where we need to improve.
We’re also improving the way customers can get help and manage their services. This means more choice in how and when you access support.
You said, we did
We created this page because you told us you want to know what happens after you share feedback. It brings everything together in one place and shows how your views lead to action. It’s about being open, keeping you informed and showing that your voice counts. Visit the You said, we did page.
Real examples of change
The page includes practical examples of improvements across our services. These are based on what customers have told us through surveys, complaints, compliments, scrutiny panels and day-to-day conversations.
Examples include:
clearer updates about repairs and maintenance
improvements to how we communicate about tenant and leaseholder responsibilities
changes to local services based on neighbourhood feedback
service standards reviewed based on customer feedback.
We’ll keep updating this page
You said, we did is not a one-off. It will be updated regularly as we make more improvements.
We want this to be a place you can come back to and see progress over time.
How to share your views
We offer different ways to share feedback so everyone can get involved. Support is available for residents with additional needs or accessibility requirements.
There are lots of ways to tell us what you think:
by using Live Chat on our website
visiting our online portal, My Account
completing an online form
calling our Customer Contact Centre on 0800 432 0077, 8.30am to 5.30pm (Monday - Friday)
visiting one of our offices
completing a survey after you’ve used a service
talking to your neighbourhood or housing team
joining the All Residents Panel or an event
by making a complaint or giving a compliment.
Thank you for sharing
Your feedback helps us improve services for everyone. We may not always get things right first time, but we’re committed to listening, learning and acting.
Take a look at the You said, we did page to see how your voice is making a difference.
