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Publications

Our publications keep you up to date with our services and how we’re performing.  

Home newsletter

You can receive our digital customer newsletter straight to your inbox. Just: 

1. Log in to My Account 

If you haven’t signed up for My Account yet, you can do it using the link above. It only takes a few minutes and gives you access to your online account where you can check your balance, update your details, report repairs and more. 

2. Go to Your Details 

3. Add your email address 

If you’d prefer a printed copy, please contact our Customer Contact Centre on 0800 432 007

My Account

Customer Annual Report

Our Customer Annual Report explains how we’re performing and the standards you can expect from us.  

You can read the latest report here: 
Customer Annual Report 2025

Accessible formats and translations

We want everyone to be able to access our publications. We can provide translations into different languages, and we can also offer: 

  • large print 

  • Braille 

  • audio 

  • Easy read formats.  

If you or someone you know needs one of these formats, please contact our Customer Contact Centre and let them know what you are looking for. We’ll be happy to help. 
 
For further information, please see the following help article: Do you offer translations and accessible communication formats?