Getting in touch with us during the Easter bank holiday

31 March 2025 - local
As we approach the Easter bank holiday, we wanted to let you know our opening times over the long weekend.

Our Customer Contact Centre will be closed for Easter from 5:30pm on Thursday 17 April and will reopen at 8:30am on Tuesday 22 April. 

Remember, we may be busier than usual on Tuesday 22 April when we reopen at 8.30am.  If your call or message is not an emergency, why not contact us later in the week when we may not be as busy. 

Emergency repairs 

To book an emergency repair, during the Easter bank holiday when our offices are closed, please call us on 0800 316 9880. 

Online customer portal My Account  

You can check your account, report a non-urgent repair or make a payment by visiting our online customer portal, My Account (my.a2dominion.co.uk), at any time.  

Reporting anti-social behaviour (ASB) 

If you need to report anti-social behaviour (ASB), the easiest way to do it is by logging onto My Account and raising the issue. 

If you have a serious ASB issue over the festive period, such as an illegal activity like drug abuse, trespassing, violence or vandalism, please report it to the police on 999. 

Customer Help pages 

Visit our dedicated customer Help pages for news, tips and further information about our services and the support we provide.