We’ve also got lots of useful information on our website and details on how to report an issue with damp and mould to us.
Dawn Wightman, A2Dominion’s Director of Homes & Communities, said: “Last year, we set up a dedicated team and started an accelerated programme of inspections and repairs in our homes. This is to help us remedy cases of damp and mould more quickly and effectively.
“Alongside this, we’re raising awareness of steps residents can take to help prevent damp and mould in their home if the issue is not caused by an underlying problem.
“We’ve produced a new video and information materials with useful tips and guidance, and we encourage our residents to take a look at this to find out more.”
How to report damp and mould
If you’re a tenant and you’re experiencing damp and mould in your home, please let us know so that we can help.
It’s our duty to fully investigate, identify the cause and treat any cases of damp and mould in the homes we manage and maintain.
You can get in touch with us in one of the following ways:
- Emailing our new dedicated Damp and Mould team directly on email@example.com
- Calling our Customer Contact Centre on 0800 432 0077
Leaseholders and shared owners are usually responsible for resolving issues with damp and mould in their homes, in line with their terms of their lease. However, there can sometimes be exceptions to this. Please speak to us we’ll be able to confirm where responsibility lies.
We’re here to help
We understand the cost-of-living crisis is impacting people’s ability to heat and ventilate their homes. If you’re worried about money, please get in touch with our Tenancy Sustainment Team as there are many ways we can support you.