How can I request a repair?


We want you to be proud of your home and we’ll do our best to keep it clean and in good condition. If something needs to be repaired, follow these simple steps to have it dealt with as quickly and efficiently as possible.

Reporting repairs

Check who’s responsible

If something needs repairing, please check who’s responsible for the repair. This will avoid unnecessary delays to having your repair actioned.

Visit our website

Our website is your best source of information about repairs and maintenance in the first instance. There you will find information about common repair requests, including plumbing, damp and mould, and pest control. 

Request a repair through My Account

The fastest way to ask for a repair is via your online My Account. If you don’t have an account, you can set one up using the email address that we have on record for you. If you have any problems setting up or using your online account, please contact us.

Contact our Customer Contact Centre

Get in touch with our friendly Customer Contact Centre by phone, live chat or web form, and we’ll confirm the next available appointment to get your repair done.