Stay vigilant for scams

Dawn Wightman, A2Dominion’s Director of Customer and Communities, said:  

“We want to remind customers to stay vigilant against scams. Fraudsters may contact you unexpectedly, claiming to be from trusted organisations like A2Dominion.  

“These messages or calls can seem convincing, but they often aim to pressure you into sharing personal information or transferring money.  

“If you’re ever unsure, don’t respond under pressure, please check with us directly before taking any action.” 

What to look out for:  

• Letters asking for rent payments or personal information  

• Requests to scan QR codes asking for your personal details 

• Requests for you to act quickly and create a sense of urgency  

• Unsolicited calls, emails, or messages claiming to be from A2Dominion  

• Any communication asking for bank details or money transfers.  

What to do if you’re targeted  

If after you’ve checked with A2Dominion and we’ve confirmed we didn’t send the communication, we recommend that you take the following steps:  

• Stop all communication with the suspected scammer  

• Contact your bank immediately  

• Report the incident to the police by calling 101 (or 999 if you feel threatened)  

• Report the scam to Action Fraud on 0300 123 2040  

Scammers may impersonate trusted organisations such as banks, HMRC, or government departments.  

Please stay vigilant and please report anything suspicious. You can also speak to us if you need support.     

Contacting us 

You can get in touch in the following ways:  

• Through our Live Chat Service  

• Visit our online portal My Account  

• Call us on 0800 432 0077  

    

You can also visit the government website gov.uk for advice on staying safe on scams and fraud prevention.