Reporting damp and mould

Your home

As your landlord, the safety of your home is our number one priority.

Damp and mould repairs reports


If you’re experiencing damp and mould in your home, please let us know as soon as possible so that we can help.

It’s our duty to fully investigate, identify the cause and treat any cases of damp and mould in the homes we manage and maintain.

If you have any concerns, please contact us in one of the following ways:

We’re here to help

With rising costs of living, we understand many of our customers will be finding it more difficult to heat their homes this winter, so condensation, damp and mould could become more of an issue.

If you’re worried about money, please get in touch with our Tenancy Sustainment Team as there are many ways we can support you.

Find out more here

More information about damp and mould

Below, you can read find information about the causes of condensation, damp and mould. There’s also some guidance to help to reduce condensation in your home, as this is the most common cause of damp and mould.

But please do get in touch with us if you have any concerns, so that we can find out if there is an underlying cause we need to address.

What is condensation?

Condensation happens when warm moist air comes into contact with a cool surface and water droplets form. You notice it when you see your breath on a cold day, or when your bathroom mirror steams up.

What causes mould?

Mould is a type of fungus which is usually black in colour. It is caused by damp and grows in our homes due to moisture, condensation and wet surfaces.

How can I prevent condensation and mould?

There are many things that can help to minimise moisture and condensation, and reduce the likelihood that mould will form in your home:

  1. Cook with lids on
    Covering pans when you’re cooking will reduce the amount of steam and moisture that escapes. If you have a kitchen door, you could keep it closed so that moisture doesn’t get into other rooms. It’s also a good idea to ventilate your kitchen while you’re cooking by opening a window slightly.
  2. Wipe down surfaces
    You might find that surfaces such as the inside of windows and windowsills need a wipe to remove moisture, especially in the morning. Start with a dry cloth and wring it out in-between, so you’re not adding to the dampness.
  3. Dry your clothes with care
    If possible, dry your clothes outside. If you need to dry your clothes inside, choose a cool room and use a clothes rack. Drying clothes on radiators can cause a large amount of condensation.
  4. Beat the shower or bath time moisture
    Turn the cold water on first, then add the hot water to reduce the amount of steam in your bathroom. If you have one, turn on the extractor fan, open a window, and wipe down tiles after your bath or shower.
  5. Keep your heating on low
    If possible, keeping a low, consistent temperature in your home of around 19-21 degrees Celsius can save you money on your heating bills. This is because your boiler doesn’t have to work as hard to heat up your home each time you turn it on. This can help to save money and prevent condensation at the same time.