How to contact us over the festive period


Our Customer Contact Centre will be closed for Christmas from 17:30 on Friday 23 December until Monday 2 January 2023. We will reopen at 08:30 on Tuesday 3 January 2023.

Christmas opening hours

Who do I contact?

For urgent repairs you can contact our out of hours provider on 0800 316 9880 from 17:30 on Friday 23 December through to 08:30 on Tuesday 3 January 2023.

You can log non-urgent repairs via your My Account online portal. Our team will be going through these between Wednesday 28 and Friday 30 December 2022.

We expect to be busy on Tuesday 3 January 2023. If your query is not urgent, you may want to call later in the week to avoid waiting in a queue.

What if I need to report ASB?

If you need to report anti-social behaviour (ASB) over the festive period, the easiest way to do it is by logging into your My Account and raising the issue online.

If you have a serious ASB issue over this period, please report it to the police on 999. If it involves illegal activity like drug abuse, trespassing, violence or vandalism, please report it to the police and don’t attempt to address it yourself.

Domestic abuse - accessing support

If you or someone you know is experiencing domestic abuse, there are services that can help you – safely and confidentially.

Struggling financially?

We know that this time of year can be tough for many people, with the festive season round the corner and the rising cost of living.  

If you’re finding it hard to pay your bills or rent over this period, please get in touch with us and see what options are available to you. It’s easier than ever to get in touch with us now, with our online financial support form.

You can also find out all about our grants and funding on our website.

Where can I find out more?

You can find more news, tips and information about our support services in our customer newsroom or our help centre.

We hope you and your loved ones have a safe, happy holiday period and New Year. See you in 2023!