Why your feedback is so important to us


We want to hear from you on how you think we’re doing so we can make sure we’re giving you the best possible service.

Your feedback

We have various ways of asking for and receiving feedback from you, including:

  • Sending out surveys
  • Organising focus groups
  • Reviewing complaints

Understanding different customers’ needs

Recently, our younger customers told us they’d like more support and regular updates on things that affect them. As a result, we introduced a regular under 30s email newsletter with information about our services that are tailored specifically to younger audiences.

We’ve covered current issues and topics such as employment and training programmes, anti-social behaviour advice, budgeting tips, mental health and much more.

Since launching the newsletter, we’ve seen lots of customers using the updates to access our services and the other support we signpost to.  

What else have we done as a result of your feedback?

We also created a Tenancy Sustainment referral form to make it easier for you to get in touch with us if you’d like help managing your finances. We average a couple of self-referrals per month. Self-refer now if you’d like a call-back to look at how we could help you.

Thank you for taking the time to give us your feedback – keep it coming. Your input can make a big difference to how we help all our customers.