How to contact us over the festive period


Our Customer Contact Centre will be closed for Christmas from 12 noon on Friday 24 December, reopening on Tuesday 4 January 2022. We’ll be open with limited availability from 29 – 31 December. Please see below for more information on how you can contact us.

Contact hours Christmas 2021

Who do I contact?

For urgent repairs, you can contact our out-of-hours provider on 0800 316 9980 from midday on Friday 24 December through to 8:30am on Tuesday 4 January 2022.

You can log non-urgent repairs via your My Account online portal.

We’ll be available for urgent queries, non-repair related, from 29 to 31 December, 9am–5pm.

We expect to be busy on Tuesday 4 January 2022. If your query is not urgent, you may want to call later in the week to avoid waiting in a queue.

What if I need to report ASB?

If you need to report anti-social behaviour (ASB) over the festive period, the easiest way to do it is by logging into My account and raising the issue online.

If you have a serious ASB issue over this period, please report it to the police on 999. If it involves illegal activity like drug abuse, trespassing, violence or vandalism, please report it to the police and don’t attempt to address it yourself.

Where can I find out more?

You can find more news, tips and information about our support services in our customer newsroom or our help centre.

We hope you and your loved ones have a safe and happy holiday period and new year. See you in 2022!