Everything you need to know this holiday period


Our Customer Contact Centre and offices will be closed briefly over the Christmas period. So we’ve pulled together everything you need to know to make sure you have a safe and happy festive period.

Merry Christmas 2020

How to contact us

Our Customer Contact Centre will be closed for Christmas on 25-28 December 2020, and then again for New Year’s Day on 1 January 2021. We will reopen on Monday 4 January 2021. But don’t worry, there are still ways to get in touch with us during this time if you need to.

Top tips for a cool Yule

Porch pirates, chestnuts, carols and Santa’s naughty list. Find out how to enjoy your Christmas and get along with your neighbours at the same time.

Is it time to act?

If you or someone you know is experiencing domestic abuse you’re not alone. There are plenty of services that can help you – safely and confidentially.

‘tis the season to be fire safe

Christmas trees and decorations are all part of the fun. But Christmas is a risky time of year for house fires.  Let’s learn to be festive without putting our homes and families in danger.

Help your loved ones and your community

Have you downloaded the NHS Test and Trace app yet? It’s a quick and easy way to help minimise the spread of Covid-19.

Struggling financially?

We know this year has been a tough one for many people. Our team is on hand to support your financial queries including access to benefits and budgeting. We also offer a range of services and support to help you find a job. Simply contact our friendly Customer Contact Centre before or after we close for Christmas.

Have a safe and happy holiday!

We wish you and your loved ones a joyful festive season and happy new year. See you in 2021!