Coronavirus update: a quick guide to our services

Services

We’ve released a short guide to help customers understand how we’re delivering services during the coronavirus (Covid-19) pandemic.

Coronavirus update on services

During the coronavirus pandemic, we are working to deliver as many of our services as possible with minimal disruption.

We’ve listed the current status of our services below, to help you better understand any temporary changes to our operations.

Customer Contact Centre

Status

Business as usual

Details

  • Live chat is currently available.

More info

Repairs

Status

Business as usual

Details

  • We’re prioritising emergency gas requests.
  • Some planned works have been paused.

More info

  • You can request repairs on my.a2dominion.co.uk.
  • If you’re self-isolating, any non-urgent repair jobs will be scheduled for the end of your quarantine period.

Care and Support

Status

Some disruption

Details

  • All non-essential visits have stopped.
  • Communal areas and restaurants are closed – food services are continuing.

More info

  • Our staff have been fully briefed on how to minimise risk – including the use of personal protective equipment (PPE) and hand sanitiser.

Student and key worker accommodation

Status

Some disruption

Details

  • Only essential visits are allowed.
  • Onsite offices are closed for face-to-face visits.

More info

What you can do to help

To help us minimise the contraction and spread of coronavirus and continue to deliver our services please:

Read the latest information about coronavirus from A2Dominion.

Read all our coronavirus-related news.