During the coronavirus pandemic, we are working to deliver as many of our services as possible with minimal disruption.
We’ve listed the current status of our services below, to help you better understand any temporary changes to our operations.
Customer Contact Centre
Status
Business as usual
Details
- Live chat is currently available.
More info
- You can call the Customer Contact Centre on 0800 432 0077.
- For information on benefits, read the coronavirus benefits guide.
- If you have been asked to self-isolate or have tested positive for coronavirus, please let us know.
Repairs
Status
Business as usual
Details
- We’re prioritising emergency gas requests.
- Some planned works have been paused.
More info
- You can request repairs on my.a2dominion.co.uk.
- If you’re self-isolating, any non-urgent repair jobs will be scheduled for the end of your quarantine period.
Care and Support
Status
Some disruption
Details
- All non-essential visits have stopped.
- Communal areas and restaurants are closed – food services are continuing.
More info
- Our staff have been fully briefed on how to minimise risk – including the use of personal protective equipment (PPE) and hand sanitiser.
Student and key worker accommodation
Status
Some disruption
Details
- Only essential visits are allowed.
- Onsite offices are closed for face-to-face visits.
More info
- If you need to contact your site office, please call or email.
- We’ve provided additional rent advice and support to our student customers.
What you can do to help
To help us minimise the contraction and spread of coronavirus and continue to deliver our services please:
- Let us know if you have a confirmed case of coronavirus or you are self-isolating, by using our online form.
- Find out the latest NHS advice around coronavirus by visiting nhs.uk.
Read the latest information about coronavirus from A2Dominion.