You said, so we did. How did we do in 2019-20?


Every year we keep our customers up to date with how we’re doing against our targets and what you can expect from us in the future. We’re committed to improving the experience and services we provide to you and to making it easy to deal with us. So how did we do in 2019-20?

Customer Annual Review 2019-20 news

68,000 people call an A2Dominion home their home and we’re working hard to make sure that we put you at the heart of everything we do. We don’t want to just build properties; we want to look after homes and the people who live in them. Our Customer Annual Report 2019-20 reflects on your feedback and what we’ve done to respond to your requests, including how we’re:

  • Keeping you safe, through independent inspections of tall buildings and our dedicated programme that will invest millions of pounds in fire safety improvements

  • Investing in your home, by managing your repair requests better and planning a range of refurbishments, upgrades and major repairs

  • Making it easier for you to contact us, with our new call back feature so you don’t have to queue to speak to us and new website to make the information you need easier to find

  • Making it simple to understand rent and service charges, with our new-look booklet and goal for 100% accurate service charge statements

  • Handling it better when things don’t go to plan, by resolving 96% of your complaints at the first stage

  • Supporting our communities, through health, wellbeing and financial projects such as job fairs, outdoor gyms, security improvements and community centres

Read our report and win!

You can find out more about what we’ve been up to over the last year by reading our Customer Annual Report 2019-20. Let us know what you think of it and you could win a £50 shopping voucher. Simply complete the survey at the end of the report for your chance to win.