Worried about money? Don’t wait - help is here


You needn’t suffer in silence – we’re here to help you if you’re having difficulty keeping up with your regular payments.

Money matters

Times can get hard around the holiday season. Many people may be starting 2020 with a “debt hangover” and are likely to struggle in January. Whilst Christmas costs could contribute, financial woes don’t come through overspending alone – your circumstances may have changed, like a new baby on the way or benefit cuts.

At A2Dominion we understand life changes can sometimes make it hard to manage your finances - and we’re here to help. Your security is our top priority, so it’s best to let us know as soon as you become aware you may not be able to make a payment towards your rent or service charge.

Our help articles are a good place to start for information on what to do if you are facing financial difficulty, and to find what services are available. Make an enquiry and our team will be able to guide you to the right place.

We offer a range of services to empower you to take more control of your finances.


A2Dominion’s Tenancy Sustainment team

One of the first and greatest steps to take is to not be afraid to talk about your situation. According to reports, 7 out of 10 people are in debt, so you’re not alone.

A2Dominion’s Tenancy Sustainment team are here to help. Our experienced staff offer support to maximise your income, help through benefits and life changes, and assist at times when you may feel like there’s nowhere else to turn.

You can get support for:

  • Universal Credit / Housing Benefit
  • Appeal / tribunals / mandatory reconsiderations
  • Income maximisation
  • Accessing other benefits you may be entitled to
  • Applying for grants and furniture funding
  • Access to the Tenancy Sustainment Fund (up to £500)
  • Changing energy suppliers to minimise your costs
  • Signposting you to other support services
  • Food banks and lots more.

Get more information from our Tenancy Sustainment team by emailing us at moneymatters@a2dominion.co.uk.


Advice Plus

For more than 10 years Advice Plus has offered residents and members of our communities access to financial advice free of charge. Our drop-in offices are open every Monday and Wednesday in Staines and Ealing – come along, even if you don’t live in the local area. We get pretty busy, so it’s best to come in early if you can.

"What impressed me most about the Advice Plus service was the amount of support available for no cost at all."
~ Kelly, A2Dominion resident


Debts, Overdraft and Savings Help (DOSH)

Further help is available for our social housing customers through our DOSH programme. A mentor will work with you and guide you in finding ways to take more control of your money. Speak to our customer contact centre and ask to be put through to the DOSH team.


The Money Advice Service

If you simply need generic tips on money-related matters, the Money Advice Service is a great source of information. Call them free on 0300 500 5000 or visit their website.

Whichever stage you’re at, don’t suffer in silence – help is just a click away.