Here you can find everything you need to manage the cost of your home – including how to pay your rent, understand your service charge and private rent deposits.
Ways to pay
Choose the payment method that works best for you.
Pay your rent
Find out how your rent is calculated, how to pay, and what to do if you’re receiving Universal Credit or Housing Benefit.
Set up a Direct Debit for rent or service charges
See how to set up a Direct Debit to pay automatically on a date chosen by you.
Change your service charge Direct Debit
You can change your service charge Direct Debit if you need a refund from a credit balance or want to increase your payments to clear arrears.
Your service charge
Your service charge covers the services that help look after your building and shared areas. How it applies depends on your tenancy or lease.
Understand your service charge
What your service charge covers and how it’s calculated.
If you’re a tenant – how service charges work for you
Explanations of the charges that may appear in your annual rent and service charge estimate.
If you’re a homeowner or leaseholder – how service charges work for you
Explanations of the charges that may appear in your annual rent and service charge estimate
Understand your Section 20B notice
What they are and what they mean.
Private rent deposit
If you rent one of our private homes, key worker or student accommodation, your deposit is protected by a government approved tenancy deposit scheme.
See how your deposit is kept safe and returned
Need help or worried about paying?
If you’re concerned about paying your rent or charges, support is available. The earlier you get in touch, the more we can help. Contact us for support and advice.