How can I set up a Direct Debit to pay my rent or service charge?

Setting up a direct debit is the easiest way to make sure your rent or service charge is paid on time. We are a fully paperless service, so you do not need to complete or sign any physical forms.

You cannot set up a direct debit online at the moment. It only takes a few minutes to arrange by contacting us on 0800 432 0077 or emailing payments@a2dominion.co.uk.

Set up your direct debit

To set up a direct debit, please contact us:

Call us: 0800 432 0077
We will take your details securely over the phone and set up your direct debit for you.
Email us: payments@a2dominion.co.uk
If you prefer to email, we will get in touch with you to collect the information we need.

What we will need from you

Please have the following details ready when you contact us:

Your bank account number
Your sort code
The name or names on the bank account
Your tenancy or rent account reference number

You can choose how often your direct debit is collected. This can be every month, every 4 weeks, every 2 weeks or every week. You can also choose the day the payment leaves your account. We will confirm the next available collection date and let you know when your direct debit is active.

When payments are taken

Your payments will be collected automatically on the agreed date.

If your rent or service charge changes in the future, your direct debit will update automatically. We will always tell you about any change at least 10 working days before it happens.

Changing or cancelling your direct debit

You can cancel a direct debit with your bank at any time. Please also let us know so we can help prevent arrears building up.

If you need to change your bank details or your payment date, please contact us and we will update your direct debit for you.

Direct Debit Guarantee

Direct debit is protected by the Direct Debit Guarantee. This means you are entitled to an immediate refund from your bank if a payment is taken in error.

Need support

If you are unsure about anything or would like help setting up your direct debit, our team is here to support you. Just contact us and we will guide you through the process.

Frequently asked questions

Your direct debit will update automatically. We will always notify you at least 10 working days before any change is applied.
If this happens, please contact us as soon as possible. We will review your account with you and help resolve the issue. You can also cancel a direct debit directly with your bank at any time.
The Direct Debit Guarantee protects all direct debit payments. You are entitled to an immediate refund from your bank if a payment is taken in error. You will always receive at least 10 working days’ notice before any change is made to the amount, date or frequency of your direct debit. These protections apply across the United Kingdom’s banking system.