A Section 20 consultation is a legal process landlords must follow before starting major works or signing long-term contracts where those costs may be passed on through a service charge that can change (known as a variable service charge).
It applies when the cost is likely to go above certain limits. It gives you the chance to understand what is proposed, share your comments in writing and, in some cases, suggest a contractor.
The process usually has two or three stages. Each stage includes a 30-day consultation period.
A Section 20 notice is not a bill. We’ll work out any costs in line with your lease or tenancy agreement, once the final costs are confirmed.
If you’ve received a Section 20 notice and want to know what it means for you, our frequently asked questions can help: