Paying your rent | A2Dominion

Your rent helps us take care of your home and improve the services we provide.

We’re committed to keeping rents fair and affordable.

We set your rent using government guidelines and the actual cost of maintaining homes. When we calculate your rent, we consider things like:

The value of your home

Its size and number of bedrooms

The condition of your home

This approach helps us make sure rents are consistent, transparent, and reflect the homes we provide.

How do you decide how much rent I pay?

Leaseholders

Your lease tells you the amount of ground rent you have to pay and how often you need to make payments.

Shared owners

We calculate your rent based on the value of the share of your home you don’t own.

As a shared owner, you pay rent as well as your mortgage repayments.

You may also have to pay ground rent. You’ll usually only start paying ground rent when you own 100% of your home. However, if we don’t own the freehold to your home, you might still have to pay it.

Your lease will confirm the amount of ground rent and how often it’s due.

Students

We work with your university to set the rent we charge. It includes heating, hot water, internet, and electricity.

Key workers

Our key worker scheme provides affordable homes to essential workers like nurses, teachers, and civil servants, so they can live near their workplaces.

If you're a key worker with an intermediate rent tenancy, you'll usually pay 80% of the open market rate.

Intermediate rent means you pay less than private rent, giving you a more affordable option while you work towards owning your own home.

Supported housing and retirement living

Retirement living customers usually pay between 65% and 80% of the open market rent, the full price your home would sell for if it were on the market.

We set retirement living rent using a government formula, usually based on the rate of inflation (CPI) from the previous September, plus 1%.

Private renters

Our private rented homes are let at market rate, similar to other comparable homes in your area.

The easiest way to pay your rent is by Direct Debit.

Call us on 0800 432 0077 to set it up. It only takes a few minutes, and you'll need your bank account details when you call.

You can also pay by:

Setting up a standing order

Making a direct bank transfer

Call us for details if you’d like to use one of these options.

If you get Universal Credit, you'll need to set up a Direct Debit.

If you receive Housing Benefit, you can arrange for your local council to pay your rent to us directly. Check your council's website for details.

Your bank may charge you if there’s not enough money in your account when your Direct Debit or standing order is due.

They may still pay us and charge you a fee, or they may refuse the payment — which would put your rent account in arrears. It depends on your bank account type.

If you think you won’t be able to pay your rent, let us know as soon as possible. We may be able to help.

How we can help

Visit our dedicated Money Matters website page or get in touch with us.

It depends. If your account is in credit by more than a month’s rent, you can ask for a refund, or we can reduce your next Direct Debit payment. If there’s a large overpayment, we’ll get in touch to discuss your options.

You can check your balance in My Account.

We send out a booklet in February each year with a full breakdown of your individual costs.

If you have questions about your rent increase after receiving your booklet, please get in touch with us.

Rent increases in April each year, at the start of the new financial year.

You’ll receive details of your rent increase in February.

If you pay by Direct Debit, you’ll receive a follow-up letter confirming your new payment amount.

If you pay by another method, you’ll need to update your payments to make sure your rent continues to be paid in full.

If you receive Housing Benefit, you’re responsible for telling your local council about any changes to your rent.

We’ll try to share this information with councils where possible, but we can’t guarantee it, so it’s best to contact them directly. If you receive Universal Credit, you must inform The Department of Work and Pensions changes to your rent.