Are you safe?

Your home

Your safety remains our top priority and as part of this, we need to make sure your homes is gas and water safe.

Are you gas safe?

We carry out an annual gas safety check at all our tenants' homes to make sure there are no leaks, and all gas appliances are safe to use.

If you are a leaseholder, you're responsible for arranging your own gas safety check.

Your annual check is free and completed by a gas safe registered engineer. It will also include making sure that pipes and flues are working correctly.

What you can do

  • Make sure you arrange to have your boiler serviced each year by us or your own provider
  • Allow the gas engineer to have access to your home
  • Ensure that the engineer can access the gas meter and boiler
  • Report any boiler faults at the time they happen.

Did you know?

Every year, 4,000 people go to A&E with carbon monoxide poisoning. Our gas safety checks help to avoid carbon monoxide leaks in your home.

Does your water look right?

We carry out regular maintenance and checks, to shared communal water tanks or units with areas of still water in blocks and this is to make sure the water in your home is safe to use. There are also a few things you can do to maintain your water.

What you can do

  • Call us as soon as possible if you think there may be a hygiene issue (sludge, scale, rust or algae within the tank) with your water, so we can investigate
  • Leave your water heater and boiler above 60 degrees
  • Allow our contractors into your home to take sample of temperature if requested
  • Don't attempt to remove, alter or fix any part of the water system yourself
  • Clean and descale your taps and shower heads regularly to avoid build-up of limescale and bacteria
  • If you've been away or just moved into your new home, run all taps (including your shower) for at least 2 minutes before using them to clear any sitting water.

Did you know?

There's a risk of catching Legionnaires disease through contaminated water, which is a type of pneumonia caused by legionella bacteria.

Read the latest news about A2Dominion in our Home magazine.