Information about your rent and service charge


We want to be clear and open with our customers about rent and service charge costs.

Over the next few weeks, we’ll be getting in touch with you about rent and service charges for the period 2024/25. This is to give you advance notice of changes. You’ll then receive a breakdown of your individual costs in the booklet that we’ll send to you by post in February.

Someone sitting at a desk with a calculator

Please note that this update will only apply if you have a rent change in April 2024 or you pay a service charge.

Watch our webinar which explain the rise in rent and service charge costs

The webinar was led by Dawn Wightman, Director of Homes and Communities, along with the housing, building projects and income teams.

What we covered

Service charge costs

  • How we’ve calculated your estimated service charge
  • Why costs are rising (including insurance)
  • Building fire and safety costs
  • New costs for tall buildings

Support for you

  • What help and support is available with your finances
  • Our Health and Wellbeing Programme - what it is and how to access it
  • Service charge information: Take a look at the Questions & Answers available on our website.

Webinar recording

If you are a leaseholder or shared owner, please watch this session, which took place on 30 January 2024.

Questions and Answers 

Click here to see the Questions and Answers from the webinar.

Contacting us about your rent and service charge

If you’d like to speak to us about your rent and service charge, please get in touch after you have received your booklet in February. We’ll be able to answer your questions then.