To help all our customers stay connected and informed, we offer a range of accessible communication and translation services. This makes it easier for you to engage with us and keep up to date with the latest news.
We offer our information in the following ways:
alternative formats like large print, braille, and audio versions of documents
easy-read versions
translation services for customers who don’t use English as their first language.
Karen Reid, A2Dominion’s Assistant Director of Operational Performance, said: “The International Day of Persons with Disabilities shines a light on the ongoing challenges faced by disabled people.
“To make sure everyone has equal access to the services we provide, we’ve put in place a dedicated accessibility and translation service.
“We also encourage residents from all sectors of our communities to join our customer engagement programme. It provides an opportunity to give feedback on how we can shape and improve our services. This helps to make sure we meet the changing needs of the people we support and provide a good customer experience.”
How can I request a translation or communication in an accessible format?
If you or someone you know would like to request a translation or accessible communications format, please get in touch in the following ways:
What if I need a translator?
It’s usually best to ask a family member or friend to translate, if possible, as this will generally be quicker and easier to organise. If that’s not possible then we can provide this service for you, either in a language other than English or sign language.
We provide the following options so that you can speak to us in your preferred language:
using our Language Line service, we can access a translator so that you can speak freely in your own language
we can arrange a two-way phone call between you and a translator
we can also offer help and guidance to our customers, ensuring you can access and use our online services if needed.
Get involved and help improve our services
There are many ways for you to give your feedback on specific topics, to review our services, or assess our performance. You don’t need any previous experience to get involved. For more information email getinvolved@a2dominion.co.uk or call us on 0800 432 0077.
More information
Visit our dedicated translations and accessible communication Help pages for more information.
