Get involved to help improve and change our services


We’re looking for customers to get involved with shaping and improving the services we deliver.

family sitting on a bench

As part of our new Customer Involvement Programme, we’re asking residents to sign-up to take part in a range of activities.

This could involve things such as providing feedback on specific topics, reviewing our services and assessing our performance.

You don’t need any previous experience to get involved, just a desire to improve our services and make a difference.

Getting involved is also a great way to meet new people, gain valuable experience, and boost your work-related skills. 

Sign up now.

Gary Blatcher, A2Dominion’s Director of Customer Experience, said: “This is part of our drive to involve more of our customers in how we deliver our services.

“We want to listen to your views and take action to bring about positive change.

“You can give as much or little time as you wish and, by taking part, you’ll be making a huge difference to services we provide to all our customers.”

Register today

If you’re interested in getting involved, please complete our short online registration form.

Or you can call us on 0800 432 0077 and a member of our team will take your details over the phone.

And, if you register by 31 December 2023, we’ll enter you into a prize draw to win a £100 shopping voucher.*

Once you’ve given us your details, our team will contact you within 10 working days to talk you through the different ways to get involved.

*Terms and conditions apply.

What types of roles are on offer?

There’s a range of ways to get involved. We’ll match you with opportunities that suit your interests, skills and the time you have available. The roles we have include:

  • Taking part in surveys
  • Providing feedback on a specific topic or service
  • Inspecting our annual self-assessment of our performance against standards set by our regulator
  • Reviewing our policies
  • Carrying out quality assurance checks on our work.

What’s in it for me?

This is a great opportunity for you to make a positive difference to your community and all customers. We’ll cover all reasonable expenses and our Customer Engagement Team will support you every step of the way.

We’ll also provide opportunities for you to access relevant training, attend conferences and networking opportunities.

What experience do I need to have?

You don’t need professional qualifications or experience to join us. You simply need to be an A2Dominion customer. Our customer involvement opportunities are open to all.

Further information

If you’d like more information or have any questions, please don’t hesitate to get in touch. You can call us on 0800 432 0077 or email us.