When are we open during the Jubilee bank holiday?


Our Customer Contact Centre will be closed from 5:30pm on Wednesday 1 June and will reopen on Monday 6 June at 8:30am.

Christmas opening hours

Who do I contact?

During normal working office hours, please call us on 0800 432 0077. For urgent repairs during the bank holiday weekend, you can contact our out-of-hours provider on 0800 316 9980.

You can log non-urgent repairs via your My Account online portal.

We expect to be busy on Monday 6 June. If your query is not urgent, you may want to call later in the week to avoid waiting in a queue.

What if I need to report ASB?

If you need to report anti-social behaviour (ASB) over the Jubilee bank holiday period, the easiest way to do it is by logging into your My account and raising the issue online.

If you have a serious ASB issue over this period, please report it to the police on 999. If it involves illegal activity like drug abuse, trespassing, violence or vandalism, please report it to the police and don’t attempt to address it yourself.

Jubilee party anyone?

If you’re having a Jubilee party, we’ve put together simple tips to keep your gathering fun and safe.

Other useful information

Our website has information on a range of topics you might find interesting and useful, including:

Have a lovely bank holiday weekend.