Have you heard about our translations service?


We should all be able to access accommodation and services, so we offer a translations service that means you can receive communications from us in a format that works for you, such as braille.

The second ever World Braille Day was celebrated earlier this week on its inventor, Louis Braille’s birthday. World Braille Day aims to raise awareness about the importance of braille as a means of communication for blind and partially sighted people.

What is braille?

Braille is a tactile writing method used by people who are blind or have visual impairments. It’s a code made from 6 dots on a grid. The dots are raised so that it can be read using your fingertips to feel the patterns of the dots.

How can I request a translation?

We don’t only translate into braille; we can also organise translations into other formats, including large print or another language. To make a request, get in touch with our Customer Contact Centre and let them know what sort of translation you are looking for. They’ll arrange that for you and get it sent out to you.