Helping you feel safe – our new 5-yearly electrical checks

Your home

Between 2010 and 2019 there were 1,055 fires caused by electricity in the social rented sector in London, compared to just 181 fires caused by gas.

Electrical testing

We’ve recently changed to a 5-year electrical testing programme. So, if you hear from us it’s vital that you allow us to have access to your home.

Why have you changed to a 5-year testing programme?

The government introduced 5-yearly electrical safety checks for the private rented sector in England in June 2020.  They’re now looking at implementing the same for the social rented sector too, but we’ve decided to get ahead of the changes to help keep you safe.

We believe that your safety shouldn’t depend on what type of tenancy you have, and that all our customers should be treated equally.

What do the checks include?

The electrician will test and inspect the fixed electrical installations in the property. This includes:

  • Wiring
  • Plug sockets
  • Light fittings
  • Fuse boxes
  • Electrical showers
  • Extractor fans

For electrical showers and extractor fans we only check the hard wiring and not the usage. If they don’t work our electrician will give you all the relevant information to call us and request a day to day repair.

Any immediate hazards found in your home will be made safe before the electrician leaves your home.

However, they won’t check the safety of items that can be moved around such as TVs, white goods, kettles or toasters, unless we have asked them to do a Portable Appliance Test (PAT).

All our electricians are registered to carry out inspections and repair work, so you have nothing to worry about.

What can I do to help?

There are things that you can do that can help us along the way. You can:

  • Report electrical faults as soon as you spot a problem
  • Allow access for repairs and safety inspections
  • Make sure that your own appliances are safe
  • You can carry out a visual safety check but don't try to do electrical repairs yourself.

You can report issues to us online by signing into your account.

More information

Find out more information on how to request a repair and what kind of maintenance we can help you with.