Everything you need to know this holiday period


Our Customer Contact Centre and office will be closed briefly over the Christmas period. So, we’ve pulled together everything you need to know to make sure you have a safe and happy festive period.

Everything you need to know this holiday period

How to contact us

Our Customer Contact Centre will be closed for Christmas from 12 noon on Friday 24 December until Tuesday 28 December 2021, and again for the New Year’s Day bank holiday on Monday 3 January 2022. We will reopen on Tuesday 4 January 2022.

What if I need to report ASB?

If you need to report anti-social behaviour (ASB) over the festive period, the easiest way to do it is by logging into My account and raising the issue online.

If you have a serious ASB issue over this period, please report it to the police on 999. If it involves illegal activity like drug abuse, trespassing, violence or vandalism, please report it to the police and don’t attempt to address it yourself.

Is it time to act?

If you or someone you know is experiencing domestic abuse, you’re not alone. There are plenty of services that can help you - safely and confidentially.

Dreaming of a fire safe Christmas

Christmas trees and decorations are all part of the fun. But Christmas can be a risky time of year for house fires. Let’s learn how to be festive without putting our homes and families in danger.

Struggling financially?

We know that this time of year can be tough for many people, with social events and presents, food and drink to buy. We can help you make sure the festive season is fun and affordable.

If you’re finding it hard to pay your bills or rent over this period, please get in touch with us. You might be surprised how many options are available to you. It’s easier than ever to get in touch with us now, with our online financial support form.

Have a safe and happy holiday!

We wish you and your loved ones a joyful festive season and a happy new year. See you in 2022!