Freedom Day is here - Can I come see you?


With most Covid restrictions being eased from Monday 19 July, you might be wondering whether it’s business as usual for us.

Offices still closed

Although we’ve kept our services running throughout the pandemic, our offices have been closed to you, our customers since the first lockdown and the majority of our staff have been working from home.

We hope to be able to re-open our offices soon, on an appointment-only basis. However, for now our offices remain closed to our customers.

When can we visit your offices?

We will update you as and when this changes, we expect to be able to open our offices for you to visit if you have an appointment with us from 1 September, but this will depend on the government’s restrictions and recommendations in place at the time.

Get in touch with us

Don’t forget, the quickest way to speak to us is online using live chat. Or you can call us on 0800 432 0077, or complete our online form. Our customer contact centre is open Monday to Friday, 8:30am to 5:30pm.