Our opening hours during May spring bank holiday


Our Customer Contact Centre will be closed from 5:30pm on Friday 22 May and will re-open on Tuesday 26 May at 8:30am.

May bank holiday

During normal office hours, please call us on 0800 432 0077. In an emergency when our Customer Contact Centre is closed, please call us on 0800 316 9880.

If you have coronavirus, suspect you have coronavirus, or you’re self-isolating and are expecting a home visit or repair, please contact us in advance so we can make alternative arrangements.

Our online services

We offer a range of online services that you can access using a computer or your mobile phone including:

Our online customer help section also has a wealth of information on a range of topics which may affect you.