Coronavirus update: lockdown 5 November 2020


Following the government announcement that there will be a second national lockdown in England starting on Thursday 5 November, we’ll continue to support you and deliver as many of our services as possible with minimal disruption.

Services during lockdown 2

Here’s a quick summary of everything you need to know. We’ll continue to monitor and follow government guidance and update you if anything changes.

Our offices

Our offices will be closed from Thursday 5 November and the majority of A2Dominion staff will be working from home. We’ve been doing this for a while now, so we don’t expect it will disrupt our services to you.

Repairs and compliance services

Repairs and compliance services (e.g. gas checks) will continue business as usual as much as possible, which has been our approach since the first lockdown in March. As always, our main priority is the health and wellbeing of our customers and staff, so we’ve adapted our services to follow government advice around social distancing and protective equipment.

Find out more about our repair services during lockdown, including what to do if you have coronavirus or you’re self-isolating.

Construction, property rental and sales

The government has explicitly said that construction, property rental and new home sales can continue so there’ll be no change to these areas. We already have the correct precautions in place to make sure these areas continue to operate as safely as possible for everybody.

Find out more about how we’re working at our sites

Cleaning and grounds maintenance

Our cleaning and grounds maintenance services are currently operating business as usual where possible, including cleaning, landscaping, window cleaning, bulk removal and tree works.

Benefits update

We’ve updated our overview of changes to benefits during the Covid-19 outbreak, with links to where you can find out more. This includes:

  • Universal credit and working tax credits
  • Furloughed employees
  • Legacy benefits including housing benefit, child tax credits, council tax support
  • Job centres
  • Council tax reductions

As the government’s guidance around benefits and the situation with the virus changes, we’ll update this information.

Frequently asked questions

We’ve answered some of your frequently asked questions about our services during lockdown on our website including:

  • Is the Customer Contact Centre open?
  • Can I still arrange a repair at my home?
  • Can I arrange a mutual exchange (house swap) during lockdown?
  • What is happening in accommodation for students and key workers?
  • Am I entitled to additional benefits or financial support during the Covid-19 outbreak?

Visit our Covid-19 FAQ page for the answers to these questions and more.

How you can limit the spread of Covid-19

To keep yourself, your family and our communities safe and limit the spread of Covid-19, remember to follow the latest health advice on the NHS website and official advice on the UK Government website.

Struggling financially?

Our team is on hand to support you with any financial queries you might have including changes to benefits, access to funds and budgeting. Call our Customer Contact Centre on 0800 432 0077 and ask to speak to a tenancy sustainment officer (TSO). We’re here to help.