What should you expect?
As always, our main priority is the health and wellbeing of our customers and staff.
We’ve made the following changes to help minimise the risk of spreading coronavirus, protect our staff and customers, and save lives:
- Communal areas are closed
- Visitors are discouraged in Care and Support schemes
- All resident meetings and events have been cancelled
- Site offices are closed
- We’re focusing on essential services in our Care and Support schemes
- Public playgrounds are closed.
Our cleaning and grounds maintenance services are currently operating business as usual where possible – this includes:
- Window cleaning
- Bulk removal
- Tree works.
We may also prioritise cleaning over non-essential work, such as landscaping and ground maintenance.
We’re doing this to ensure your property is clean, which will help protect you and others around you from coronavirus.
This means you might notice more cleaning work being done in your communal areas – compared to what you would usually expect.
Pest control services are currently operating on emergency call-outs only.
Our contractors may arrive at your property wearing extra safety equipment such as face masks and paper suits.
Please do not be alarmed by this. We are simply doing everything we can to minimise the risk of contracting and spreading coronavirus.
If you need to raise an emergency call around pest control, you can reach the Customer Contract Centre on 0800 432 0077.
What if you have coronavirus or you’re self-isolating?
Please let us know if you have a confirmed case of coronavirus or you are self-isolating. You can do this using the form on our website or call us on 0800 432 0077.
How you can help
To help us minimise the contraction and spread of coronavirus and continue to deliver our services please:
- Let us know if you have a confirmed case of coronavirus or you’re self-isolating
- Do not shake hands with any of our contractors
- Keep a minimum distance of 2 metres from our contractor at all times
- Do not offer food or drink to our contractors.
Please do not ignore this advice.