With our new website comes better, more efficient ways to make living in your A2Dominion home a breeze – without the need to pick up the phone.
Whether it’s a case of doing a quick fact check, reminding yourself what to do in different situations or simply finding out how to make a request, our help section has been created with your next steps in mind. We want you to be able to find what you’re looking for and get to where you need to be as easily and as quickly as possible.
What’s more, we know that your situation is unique to you, so we have created personalised articles tailored to the type of customer that you are, helping to answer your most pressing questions as swiftly as possible. No-one wants to waste time wading through irrelevant information.
Our help section is split into 6 main categories:
Find a home – everything you need to know about moving in, moving out, selling and buying your home.
Maintaining my home – here we’ve answered some common questions to do with maintenance of your home and around it, including health and safety.
About my contract - whether you’re a tenant of ours or a homeowner, you’ll find answers to questions about your lease or tenancy agreement.
Finance – got a question about rent, service charge or making a claim? Head here for quick guidance.
Problems and issues – the best way to find out what you or we can do to improve your living situation, or to make a complaint about your service.
Your estate – some of our buildings have documents relating to surveys and improvements, and this is the place to find those.
So, help yourself to our help section! And if you still can’t find what you’re looking for, our customer contact centre is always there for you too.