Keeping you safe in your home

As your landlord, we're responsible for ensuring your home meets safety standards, ensuring you and other residents are safe.

This page shows the range of things we do to help maintain and keep your home safe.

Fire and building safety

As your landlord we’re committed to meeting the latest Government safety regulations and carry out regular building and fire safety checks to protect everyone living in our homes.

If you’re worried about a possible safety risk in your building, please tell us straight away. We’ll look into it and take action to keep you and your neighbours safe.

Damp, mould and condensation

Damp and mould can appear when there’s a leak, rain gets in, or moisture builds up inside your home.

We take every report of damp and mould seriously. When you let us know there’s a problem, we’ll get in touch within 5 working days and arrange a visit to your home within 21 working days.

Find out how to tackle damp and mould

Gas safety

Everything in your home that uses gas, like your boiler or cooker, should be fitted and checked by a Gas Safe registered engineer at least once a year.

If you rent your home from us, we’ll arrange this gas safety check for you every year. It usually takes around 40 minutes, and it’s a key part of keeping your home safe and giving you peace of mind.

If you smell gas call the National Gas Emergency Service on 0800 111 999

Window safety

Open windows can be a risk, especially for young children or people who need extra support. We fit safety features in the homes we manage, but it’s important to use them properly.

Electrical safety

We carry out electrical safety checks in our homes and shared spaces every five years. This is part of our ongoing promise to keep you safe and your home in good condition.

Asbestos

Asbestos is safe if it’s in good condition and left undisturbed. Our contractors check for it when they carry out work in your home. If anything needs to be removed, we’ll use trained specialists to do it safely.

High Rise Building

Customer safety is our number one priority and we’re committed to ensuring your building is managed and maintained to a good standard. As your landlord, we're responsible for ensuring your home meets safety standards, ensuring you and other residents are safe.