The safety of your home is our number one priority. If you’re experiencing damp and mould, please let us know as soon as possible so that we can help.
Report an issue with damp and mould:
Call: 0800 432 0077
Please note, if you’re a homeowner, you’re responsible for treating any damp and/or mould in your home.
When you report damp and mould to us, we will:
Contact you within 5 working days and arrange a visit to your home within 21 working days.
When we visit, we’ll inspect the damp and mould and take readings and photos. At this stage we’ll also ask you about any vulnerabilities or health conditions in your household. This is to make sure we take the right measures to understand your needs and provide the right support.
The findings from the visit will be reviewed by our surveyor and follow on repairs arranged where needed. The programme of works will be managed by a dedicated Case Manager who will provide customer updates on each stage of the process.
We will review the works to make sure they have been completed to a good standard and in line with government regulations.
We’ll also get in touch with you after the work has finished to see if you are happy with it and to check if it has solved the issue.
For further information, please see our Damp and mould policy.