We want you to be proud of your home and will do our best to ensure that it’s safe and in good repair. If something in or around your home needs repairing, check if the repair is our responsibility or yours. Then, if the repair is our responsibility, you can:
For emergency repairs, call us on 0800 432 0077
You will be offered a range of appointment slots that we have to carry out the repair and can confirm your preference. Please bear in mind that some larger repairs may need several visits.
If you are a student and something in your room or the communal areas needs repairing, contact your A2Dominion accommodation office.
If you are concerned about anything in shared areas, please let us know too. Tell us about issues such as:
Littering
Pests
Tree maintenance
Rubbish bins
Graffiti
Boundary fences or walls
Hard-standing, paths or roads
Lights not working
When will my repair be completed?
We'll:
Make emergency repairs safe within 24 hours of you reporting them to us.
Carry out standard repairs within 20 working days.
Start planned or minor repairs within 90 working days after we've made your home safe with an emergency or standard repair.
For more detailed information on damp and mould repairs, please see our service standards.
Find out how you can track your repair.
For further information, please see our repairs policy.