So far so good
Your safety and wellbeing are the most important things to us, so we’ve put together a team to make sure we can prioritise them.
We’ve done loads of food deliveries, made hundreds of calls to check up on our customers, and provided tablets and digital training to help you stay connected with your friends and family.
It’s been a change in the way we do things and learning curve for everyone, but we’ve enjoyed the challenge!
Lisa’s story
Lisa lives in one of our supported housing properties in Pilgrim Court, Surrey. Just like many of us during this tough year, she was forced to isolate.
“In November I was very ill and had to isolate for the full 14 days after talking to my GP and using the NHS Test and Trace application. This was a very tough time as I was alone and very unwell, isolating without my 4-year old, who was with her father from the onset of my symptoms.”
Lisa’s support worker talked to her every day on the phone to keep her company and check on her physical and mental wellbeing. She also visited the supermarket to purchase food and medication for Lisa and arranged food parcels from Lisa’s local church.
“As I have no family within close distance this help was pivotal to my wellbeing and my support worker went above and beyond her duty of care. I was and still remain very grateful for her help.”
Do you need support?
If you or someone you know living in one of our homes needs extra support, we can help in a variety of ways. A regular phone call to see how you are, food and medical arrangements and deliveries, financial advice and support, help finding work and so on.
Simply get in touch with staff on site if you live in supported housing or get in touch with us on the phone. Everyone needs a hand from time to time and that’s what we’re here for. We look forward to hearing from you.