Help hub

Your hub for information, answers to your questions, policies, and the latest news.

I’m looking for information on…

Buying, selling or moving

Pay for your home

Manage your home

Repairs and maintenance

Complaints

Building, fire and home safety

Anti-social behaviour and safeguarding

Your feedback and consultations

Money, benefits and employment

Help articles

How can I set up a Direct Debit to pay my rent or service charge? How can I move to a new home? How do I make a complaint? How do I report a repair? How do I sell my shared ownership home?

View all help articles

Our policies

Building Safety Policy

Mutual Exchange Policy

Making Changes to your Home Policy

View all documents

Need more help?

Our Customer Contact Centre is available Monday to Friday, from 8:30am to 5:30pm.

Contact us online

Speak to a member of our Customer Contact Centre on 0800 432 0077.