Message from our Chief Customer Officer, Kate Gascoigne

08 August 2024 -

Corporate

We know many of you will understandably be concerned about recent incidents that have been occurring across the country.

We want to reassure you that we do not tolerate any acts of disorder, violence and discrimination of any form. We are taking necessary steps to help ensure the safety of all our customers, communities and colleagues.

An icon with a hand and 3 silhouette people with the words supporting our customers

We’re here to support you. If you have any concerns and wish to speak to us, please get in touch by calling us on 0800 432 0077 or through our Live Chat service.

If you need to report a crime or urgent incident call the police straight away on 999. If it's not urgent, call the police on 101.

You can also:

Give information anonymously about criminal activities to Crimestoppers on 0800 555 111 or online.
Report hate crimes on the True Vision website.

If you’ve contacted the police, afterwards please also report criminal activities to our Anti-Social Behaviour Team. We can't prosecute crimes, but we work with the police to make our communities safer. When you contact us, please share the case number or the crime reference number that the police gave you.

For non-criminal or urgent incidents where someone is doing something that is making it difficult for you to enjoy your home, please report it as an anti-social behaviour incident to us. You can:

Call 0800 432 0077 during office hours
Log in or register for online customer portal My Account to report a new issue or update us on an existing case