Find the information you need to manage repairs in your home and communal areas. Here you’ll find out how to report a repair, what you’re responsible for, and what you can expect from us.
Reporting repairs
If something isn’t working or needs fixing, you can report it quickly and track progress:
Pyramid Plus is our repairs partner. They handle our everyday repair jobs:
Who is responsible for repairs?
Some things are your responsibility, and some are ours. You can check what applies to your home here:
Repairs to your new home (defects)
If you’ve recently moved into a new home and something isn’t right, you can report this as a defect:
What you can expect from us
We have clear standards for how we maintain your home and carry out repairs: