Unless you own (Leaseholder or Shared Ownership) a house, we're responsible for maintaining and repairing the outside of your home and the shared areas around it.
If you live in a maisonette or flat
If you live in a maisonette or flat, we're responsible for:
The foundations, roof, outside walls and doors
Windows and window sills
Gutters, drains and outside pipes
Garden walls and fences
Pathways and steps
Communal entrances and entry controls
Clothes lines in shared areas
Shared water tanks and cisterns
Lifts
Shared parts of the building, including staircases, passages and landings and any equipment or fixtures and fittings
Replacing light bulbs and fuses in shared areas
Maintaining any grass, trees or hedges in shared areas
Getting rid of pests in shared areas
Cleaning shared areas
Providing rubbish bins
We'll also usually carry out repairs to shared facilities, such as:
Shared TV aerials
Door entry systems
Fire systems
Warden alarm systems
Maintaining these things will be part of our planned and major works programme. We plan this work several years ahead and will consult you about it.
Before we carry out planned work near your home, we'll write and let you know. But if you want to know more about what's planned over the next 5 to 10 years, contact us.
You're responsible for your own garden, including repairs to sheds or washing lines in it.
If you live in a house
If you live on an estate which has shared areas not looked after by the local council, we may be responsible for carrying out repairs to:
Communal garden walls and fences
Roadways, paths and steps
Outside lighting which doesn't belong to you and isn't provided by the council
You're responsible for providing a dustbin (you may be able to get one from your local council).
More about your rights and responsibilities
Read our environmental services policy