Help guides

Rent and service charge

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Paying my rent

Service charges

Insurance

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Can I add or remove someone from my lease?
Leaseholders - Yes, you can usually add or remove a person from your lease. For example, if you get married or you split with your partner.
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Building insurance 2025/26 – information for shared ownership and leasehold customers
As a housing association, we’re responsible for calculating building insurance for the homes we manage. If you’re a leaseholder or shared owner, we let you know your estimated building insurance cost for the year within your rent and service charge booklet. We send this to you each February.
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Can I change my utility providers?
If you are a homeowner or shared owner, you can choose who you want to provide your gas, electricity, telephone line and internet if you pay the bills for them yourself. If they're included in your rent or service charges, then unfortunately you can't change them.
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