Help guides

Rent and service charge

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Paying my rent

Service charges

Insurance

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Adjust your service charge Direct Debit
You can use this form if you're a homeowner and you want to: Request a refund if your service charge account is in credit, or Increase your Direct Debit to pay off arrears/debt in your service charge account.
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Can I add or remove someone from my lease?
Leaseholders - Yes, you can usually add or remove a person from your lease. For example, if you get married or you split with your partner.
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Building insurance 2025/26 – information for shared ownership and leasehold customers
As a housing association, we’re responsible for calculating building insurance for the homes we manage. If you’re a leaseholder or shared owner, we let you know your estimated building insurance cost for the year within your rent and service charge booklet. We send this to you each February.
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