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Emma-Jane Shelford, 41, found herself in financial difficulty after being made redundant following the pandemic. But with the support of our Tenancy Sustainment Team, she discovered she could be entitled to a Discretionary Housing Payment. Our team worked with Emma-Jane to complete her application and she secured £3,000 to reduce her rent arrears.
I was blown away. I didn’t think it would be that much. When I got the letter to say I had been granted the full £3,000 I was in tears - happy tears, of course. It turned a very dark time just a little bit brighter for me.
James, who has a visual impairment, receives support from our Over 50s service. Following a referral, James now has regular calls and a weekly visit from Melanie in our Care & Support team. Melanie has helped with arranging repairs for James’ home, food deliveries and bidding for new properties on the Search Moves portal.
The support provided by Mel has been life-changing and extremely positive and helpful. Without this support my life would be difficult.
Through our enterprise scheme, we provide support to customers to develop their own businesses, awarding a total of £15,000 in grant funding last year. Cherelle Fergus was one of the residents who participated, receiving £3,500 towards her baked goods business Chae’s Bakes.
I’m so happy because my dream is to scale-up my business beyond London. The money will help fund transport costs, social media marketing and kitchen hire.