Keep damp and mould away this winter

Damp and mould can damage your home and affect your health. If problems persist after trying the tips in this article, please tell us straight away. Sometimes the cause is more serious, like a leak or structural issue, and we need to fix it. 

How to report damp and mould 

If you see signs of damp or mould, contact us on 0800 432 0077. 

Simple tips to reduce damp and mould 

Everyday actions can create moisture in your home. These tips can help reduce condensation and prevent mould: 

• Wipe down surfaces 
  Remove condensation from windowsills and tiles with a dry cloth, wringing it out regularly. 

• Dry clothes carefully 
  If possible, dry clothes outside. If drying indoors, use a rack in a cool room with a window open and the door closed. 

• Reduce bathroom moisture 
  Turn on cold water first, then add hot to reduce steam. Use an extractor fan or open a window, and wipe down tiles after bathing. Keep the bathroom door closed. 

• Keep heating on low 
  Maintain a low level of heat in all rooms during the day. Avoid short bursts of high heat, which can worsen condensation.  

• Open windows briefly 
  Let fresh air in for a few minutes each day. Open doors while airing rooms to improve airflow. If safe, keep a bedroom window slightly open at night. 

What happens when you report damp and mould? 

• Emergency response: Severe mould or vulnerable residents (e.g., young children or those with respiratory conditions) – we’ll make it safe within 24 hours, which may include an initial mould wash treatment. 

• Investigation: For persistent damp or poor ventilation, we’ll investigate within 10 working days, either in person or remotely if we have enough information. 

• Action plan: Within three working days of our investigation, we’ll send you a written summary explaining the cause and what we’ll do next. 

For more information and advice: 

• See our Damp and Mould Policy 

• Visit our Help Pages 

• Watch our short video