Your feedback helps us understand what’s working, what isn’t and what’s important to you. We use this to improve our services and make better decisions about your home.
Customer consultations
We sometimes ask for your views before making changes that may affect you. Taking part helps us understand the impact on residents and what might need to change.
If a consultation relates to your home or building, we’ll contact you directly to let you know how to get involved.
See our most recent consultations
How we measure your satisfaction
We regularly check how satisfied residents are with our services.
We do this using Tenant Satisfaction Measures (TSMs), which are set by the Regulator of Social Housing. These help show how well we’re doing and where we need to improve.
Find out what the Tenant Satisfaction Measures (TSMs) are and what they mean.
Get involved
There are different ways you can share your views and help shape our services. We use what you tell us to improve how we work and focus our efforts: