Fire safety is one of our top priorities. It’s rare that emergencies happen, but if they do it’s important to have up-to-date information about customers that need extra help to leave the building so this can be shared with your local Fire Brigade.
Please let us know if you believe you, or a member of your household, could benefit from extra support in an emergency such as a fire. This might be due to a temporary situation, such as a broken leg, or something longer-term.
You can let us know if you feel you need extra support by filling out this form.
When you've done this, we'll review the information you’ve given us and will contact you if we need to carry out a Person Centred Fire Risk Assessment (PCFRA).
What is a PCFRA?
Completing the PCFRA involves a visit to your home to review your circumstances. We then share this information with your local fire brigade who use it to decide if they need to put into place a Personal Emergency Evacuation Plan, known as a PEEP. These are tailored to the individual and help the emergency services know who they need to give extra help to in a fire.