Help guides

Do you offer translations and accessible communication formats?

2 min read

We can provide our communications in a range of accessible formats, and we also offer a translations service for our customers.

What can you translate?

We can translate information and publications, such as our customer annual report, into different languages.

What formats can you provide?

Some of the formats we can provide include:

  • Large print

  • Braille

  • Audio

  • Easy read

If you need a format that we haven’t listed here, please let us know.

How can I request a translation or communication in an accessible format?

If you or someone you know would like to request a translation or accessible communications format, please get in touch with our Customer Contact Centre and let them know what you are looking for.

What if I need a translator?

It’s best to ask a family member or friend to translate, if possible, as this will generally be quicker and easier to organise. If that’s not possible then we can provide this service for you, either in a language other than English or sign language.

  • We provide the following options so that you can speak to us in your preferred language:

  • Using our Language Line service, we can access a translator so that you can speak freely in your own language.

  • We can arrange a two-way phone call between you and a translator.

  • We can arrange for a translator (or signer) to attend meetings.

View our Accessible Communications Policy.

You may also like...
Help
Social housing tenants - Can I apply for a mutual exchange (home swap) with someone else?
If you are a social housing tenant, you can apply to swap your home with someone else in a similar home somewhere else in the UK. If you live in supported housing, please contact us for advice on transferring to another home.
Help
Can you help me get a job, find a training course or learn a new skill?
Yes, if you live in one of our homes, our employment advisers can help you find training courses and apply for funding, get a job or start an apprenticeship. We also have some training bursaries available.
Help
Do I have contents insurance?
Do I have contents insurance? As your landlord we cover the buildings insurance for your home but you’re responsible, under the terms of your tenancy, for insuring your contents. It’s always a good idea to shop around for a policy that will give you the cover you need.